Who we are

Who we are

I am just an ordinary frustrated customer who found a way to force a major airline to honour their duty under the law. After it was all done, I realised it was quite a simple process and I wanted to help other people enforce their rights too. Anyone can do what I did. I’ve got no legal training, just a little determination to hold authority to account.

My hope is that with a little simple advice and encouragement many more people can enforce their consumer rights.

Good luck – I’m rooting for you.